Good questions.
Clearer decisions.
How our advice works, how we compare providers, and what to expect from your review.
Let’s clear
a few things up.
A straightforward answer is a good place to start.
Talk through your questionWhat does Mack Digital Services do?
We help businesses source Wi-Fi, internet, phone and other technology services through our provider network. We help you compare relevant options and clarify the services your selected provider will deliver.
Is your advice really free?
Yes. We’re compensated through our provider partnerships, so you don’t pay us an advisory fee. Your selected provider’s subscription, equipment, installation and other agreed charges are separate and should be reviewed before you commit.
Do you work with small businesses?
Yes. We welcome single-location businesses, growing teams and multi-location organizations. There is no minimum employee count to start a conversation.
Can you help us save money?
We compare your current setup with suitable alternatives to identify potential savings and better value. Results depend on your requirements and available offers. Sometimes improving the experience matters more than choosing the lowest monthly price.
How do you choose providers for my location?
Your address and needs guide the shortlist. Our access to 80+ providers spans the partner network; the services available at your location are confirmed with the relevant suppliers.
Do you provide installation and technical support?
The chosen supplier delivers its contracted services. We help clarify who handles installation, onboarding, support and escalation so you know the responsibilities before signing.
Can you work with our current IT provider?
Yes. Your existing IT team can be included in requirements and supplier discussions. A review does not require replacing a working relationship.
What should I have ready for a review?
Your current provider, approximate bill, service location, main concern and renewal date are useful. It is fine to begin without every detail. Do not send passwords, payment-card details or account credentials.
Does requesting a review commit us to buy?
No. A review request starts a conversation. Services require a separate supplier proposal and agreement that you choose to accept.
Where do you work?
Our regional focus is Kansas City and the surrounding Midwest, including markets in Kansas, Missouri, Nebraska, Iowa, Oklahoma and Arkansas. Provider and installation availability vary by address.
How does Mack Digital get paid?
We’re compensated through our provider partnerships, so you don’t pay us an advisory fee. Your selected provider’s service charges are separate.
Your business deserves
a better connection.
Tell us what is not working.
We’ll help you explore what could.